Your privacy is paramount to vviavi. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with international data protection standards.
Commitment to Privacy: vviavi is committed to protecting the privacy and security of your personal information. This Privacy Policy describes our practices concerning data collection, usage, storage, and your rights as a user. By using our services, you consent to the data practices described in this policy.
This Privacy Policy applies to all personal information collected by vviavi through our website, mobile applications, and related services. It governs the processing of personal data for Indonesian residents and international users accessing our platform from within Indonesia.
vviavi operates as an online sports betting and casino entertainment platform serving players throughout Indonesia. We collect and process personal information necessary to provide our services, comply with legal obligations, prevent fraud, and ensure platform security.
vviavi acts as the data controller for all personal information collected through our platform. We determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection regulations.
For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:
vviavi collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:
When you register an account with vviavi, you provide the following information:
When you access and use vviavi's platform, we automatically collect technical and usage information:
We may receive information about you from third-party sources:
vviavi uses your personal information for the following purposes:
Note: You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails. Opting out does not affect essential service communications such as transaction confirmations, account security alerts, or Terms & Conditions updates.
We collect only the personal information necessary to provide our services and comply with legal obligations. We do not collect excessive or irrelevant data.
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inactive accounts are deleted after extended periods.
We use your data only for the specific purposes disclosed at the time of collection. We do not repurpose your data without obtaining your consent.
We take reasonable steps to ensure your personal data is accurate and up to date. You can update your information through your account settings at any time.
We implement strict internal policies to ensure your data is accessed only by authorized personnel who need it to perform their job functions.
We are transparent about our data practices. This Privacy Policy clearly explains what we collect, why we collect it, and how we use and protect your information.
vviavi does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only in the following limited circumstances:
We share information with trusted third-party service providers who assist us in operating our platform:
All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.
We may disclose your information when required by law or to protect our legal rights:
If vviavi is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.
We may share your information with third parties when you explicitly consent to such sharing. For example, if you participate in a co-branded promotion with a partner, we will seek your permission before sharing relevant data with that partner.
vviavi employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
While we implement robust security measures, you also play a critical role in protecting your account:
Security Incident Response: In the unlikely event of a data breach affecting your personal information, vviavi will notify affected users within 72 hours and provide guidance on protective measures. We will also report the breach to relevant authorities as required by law.
vviavi retains your personal information for different periods depending on the type of data and the purpose for which it was collected:
| Data Type | Retention Period | Justification |
|---|---|---|
| Account Information | Duration of account + 5 years | Legal obligations, dispute resolution, fraud prevention |
| Transaction Records | 7 years from transaction date | Financial regulations, tax compliance, AML requirements |
| Identity Verification Documents | 5 years after account closure | KYC compliance, regulatory audits |
| Betting History | 7 years from bet placement | Dispute resolution, regulatory reporting |
| Marketing Consent Records | Duration of consent + 2 years | Proof of consent, compliance verification |
| Customer Support Logs | 3 years from last contact | Service quality improvement, complaint resolution |
| Website Usage Analytics | 24 months | Service improvement, performance optimization |
After the retention period expires, we securely delete or anonymize your data so it can no longer be associated with you personally. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.
As a vviavi user, you have the following rights regarding your personal information:
You can request a copy of all personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
You can update or correct inaccurate personal information through your account settings or by contacting customer support. We will make changes within 7 business days.
You can request deletion of your account and associated data. Note that some information must be retained for legal compliance and may be anonymized rather than deleted.
You can request that we temporarily suspend processing of your data in certain circumstances, such as while we verify the accuracy of disputed information.
You can request a machine-readable copy of your data to transfer to another service provider. We support common formats such as CSV and JSON.
You can object to certain types of data processing, particularly marketing communications. We will honor your objection except where we have compelling legal grounds.
To exercise any of these rights, contact us at [email protected] with your request. Include your full name, account username, and a clear description of your request. We may ask for proof of identity before processing requests to prevent unauthorized access to your data.
We will respond to all valid requests within 30 days. In complex cases or during high-volume periods, we may extend this deadline by an additional 30 days with prior notification.
vviavi uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device that helps us recognize you, remember your preferences, and analyze site usage.
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect site functionality. To learn how to manage cookies in your browser, visit your browser's help section.
Disabling essential cookies will prevent you from using core features of vviavi. Disabling non-essential cookies will not affect basic functionality but may reduce personalization.
vviavi primarily serves Indonesian residents and stores data on servers located in secure data centers. In some cases, your information may be transferred to, stored in, or processed in countries outside Indonesia where our service providers operate.
When we transfer data internationally, we ensure adequate protection through:
vviavi's services are intended exclusively for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that a minor has provided personal information, we will immediately delete such information and close the associated account. Any winnings obtained by underage users will be forfeited.
Parents or guardians who believe their child has created an account should contact us immediately at [email protected].
vviavi reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you by:
Continued use of vviavi's services after changes are posted constitutes your acceptance of the revised Privacy Policy. If you disagree with the changes, you may close your account.
If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:
We take privacy concerns seriously and will investigate all complaints thoroughly. You can expect an initial response within 48 hours and a full resolution within 30 days.
Last Updated: January 2026
This Privacy Policy is effective as of the date stated above and applies to all users of vviavi services.
Our support team is available 24/7 to address any privacy concerns or questions. You can also review our Terms & Conditions and FAQ for additional information about using vviavi securely.