Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "vviavi," "we," "us," or "our" refers to the vviavi online betting platform and its operators.
• "Player," "you," or "your" refers to any individual who registers an account and uses our services.
• "Account" refers to the personal account created by a player to access our services.
• "Services" refers to all sports betting, casino games, and related entertainment offerings provided through our platform.
• "Stake" refers to the amount of money wagered on a bet or game.
• "Withdrawal" refers to the process of transferring funds from your vviavi account to your personal bank account or e-wallet.
• "KYC" refers to Know Your Customer verification procedures required to confirm player identity and comply with regulatory requirements.

2. Eligibility Requirements

To use vviavi's services, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. vviavi strictly prohibits underage gambling and will close accounts of players found to be under the legal age limit.
• You must be a resident of Indonesia or legally present in Indonesia at the time of using our services.
• You must not be located in any jurisdiction where online gambling is prohibited by law.
• You must be legally capable of entering into binding contracts under Indonesian law.
• You must not have previously been excluded from using our services due to self-exclusion, breach of terms, fraudulent activity, or other violations.
• You must use our services solely for personal entertainment purposes and not for professional or commercial gain.
• You must not be an employee, contractor, or family member of an employee of vviavi or any affiliated entity.

3. Account Registration and Security

3.1 Creating an Account

When registering an account with vviavi, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and phone number.
• Maintain and promptly update your account information to ensure accuracy.
• Create only one account per person. Multiple accounts are strictly prohibited and will result in closure of all accounts and forfeiture of funds and winnings.
• Choose a strong, unique password and keep it confidential.
• Not share your account credentials with any third party.

3.2 Account Verification (KYC)

vviavi is required by law to verify player identities. You may be asked to provide:

• Government-issued photo identification (Indonesian KTP, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months)
• Proof of payment method ownership (bank statement, e-wallet screenshot)
• Additional documentation as deemed necessary for compliance purposes

Withdrawals may be delayed or denied if verification is incomplete. All submitted documents are handled in accordance with our Privacy Policy.

3.3 Account Security

You are solely responsible for all activity that occurs under your account. Immediately notify vviavi if you suspect unauthorized access. We are not liable for losses resulting from unauthorized account use due to your failure to maintain account security.

4. Deposits and Withdrawals

4.1 Deposits

vviavi supports deposits through the following Indonesian payment methods:

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri)
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum and maximum deposit limits vary by payment method. Deposits are typically processed within 5 minutes during banking hours (8 AM - 5 PM WIB). Off-hours deposits may take up to 24 hours depending on your bank's processing schedule.

All deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted and will be reversed.

4.2 Withdrawals

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified (KYC completed).
• Withdrawals must be made to a payment account registered in your name matching your vviavi account details.
• Withdrawal amounts must meet the minimum threshold (typically Rp 100.000).
• Wagering requirements on any active bonuses must be fulfilled before withdrawal.
• vviavi reserves the right to conduct additional security checks before processing withdrawals, which may extend processing time.
• Standard withdrawal processing time is 24-72 hours after approval. Bank processing may add additional time.

4.3 Fees and Currency

All transactions on vviavi are conducted in Indonesian Rupiah (IDR). vviavi does not charge deposit or withdrawal fees under normal circumstances, but your bank or payment provider may impose their own charges. Any currency conversion costs are the responsibility of the player.

5. Bonuses and Promotions

vviavi may offer bonuses, promotions, and other incentives to players. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotion details. General bonus rules include:

• Bonuses are intended for recreational players only. Professional players and bonus abusers will be excluded.
• Each bonus has specific wagering requirements that must be met before funds can be withdrawn.
• Wagering contributions vary by game type (e.g., slots may contribute 100%, table games 10-20%).
• Maximum bet limits apply while bonus wagering requirements are active.
• Bonuses cannot be combined unless explicitly stated.
• vviavi reserves the right to modify, suspend, or cancel any promotion at any time.
• Suspected abuse of bonuses will result in forfeiture of bonus funds, winnings, and potential account closure.

6. Betting Rules and Game Play

6.1 Sports Betting

All sports bets placed on vviavi are subject to the following rules:

• Bets are accepted only while the betting market is open. Once a market closes, no further bets can be placed.
• For live in-play betting, there may be a short delay between real-time events and odds updates. Bets are accepted at the odds displayed at the moment of bet placement.
• If a match is postponed, delayed, or moved to a different venue, bets will typically remain valid unless otherwise stated in sport-specific rules.
• If a match is abandoned before completion, settlement depends on sport-specific rules. Generally, if the match is not completed within 48 hours, bets are void.
• Results are determined based on official sources. vviavi's decision on result determination is final.
• Obvious errors in odds or market settings (palpable errors) will result in void bets. Players cannot rely on such errors.

6.2 Casino Games

All casino games including slots, live dealer games, and table games are subject to:

• Games use certified Random Number Generators (RNGs) or live dealer equipment audited by independent testing laboratories.
• Return to Player (RTP) percentages are displayed where applicable and represent long-term statistical averages, not session-specific guarantees.
• Technical malfunctions void all affected game rounds and bets. Affected funds will be returned to player accounts.
• In the event of a disconnection during live casino play, the game round will complete according to the last action taken. Results and settlements will be based on the game server record.
• Maximum bet limits apply per game and may be adjusted for bonus play.

6.3 General Betting Conduct

The following betting conduct is strictly prohibited:

• Arbitrage betting or exploiting odds differences across platforms
• Use of automated betting software or bots
• Collusion with other players
• Cheating, fraud, or manipulation of game outcomes
• Betting on events where you have inside information or can influence the outcome

Violations will result in voided bets, confiscation of winnings, and account termination.

7. Responsible Gaming

vviavi is committed to promoting responsible gambling and providing tools to help players maintain control:

• Age Restriction: Players must be 21 years or older. No exceptions.
• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings. Increases take effect after a 24-hour cooling-off period.
• Loss Limits: Define maximum losses per time period to prevent excessive play.
• Session Time Limits: Set maximum session durations with automatic logout.
• Reality Checks: Receive periodic reminders of play duration and profit/loss status.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. Contact support to activate this feature.
• Take a Break: Suspend your account for periods ranging from 24 hours to 6 months.

If you believe gambling is becoming a problem, contact our support team immediately at [email protected] or seek help from professional problem gambling services.

8. Limitations of Liability

8.1 Service Availability

vviavi strives to provide uninterrupted service but does not guarantee continuous, error-free access. We are not liable for losses resulting from:

• Scheduled or emergency maintenance
• Technical failures, server downtime, or network issues
• Third-party service provider failures (payment processors, game providers)
• Force majeure events including natural disasters, war, government actions, or other circumstances beyond our control

8.2 Disclaimer of Warranties

vviavi services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• Services will meet your specific requirements
• Services will be uninterrupted, timely, secure, or error-free
• Results obtained from use of services will be accurate or reliable
• Quality of any products or services obtained through the platform will meet your expectations

8.3 Limitation of Damages

To the maximum extent permitted by law, vviavi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if advised of the possibility of such damages.

9. Account Closure and Suspension

vviavi reserves the right to suspend or terminate your account at any time for any reason, including but not limited to:

• Breach of these Terms & Conditions
• Fraudulent activity or suspected criminal conduct
• Providing false or misleading information during registration or verification
• Multiple account creation
• Bonus abuse or other unfair practices
• Failure to complete KYC verification within requested timeframes
• Abusive behavior toward staff or other players
• If we suspect you are a professional gambler or are using the platform for purposes other than personal entertainment

Upon account closure, any remaining genuine balance (excluding bonus funds) will be returned to you after deducting any applicable fees or chargebacks. Funds associated with fraudulent activity or terms violations will be forfeited.

You may voluntarily close your account at any time by contacting customer support. Allow up to 7 business days for processing. Any active wagering requirements must be resolved before account closure.

10. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with international gaming regulations and Indonesian consumer protection principles where applicable. Any disputes arising from these terms shall be resolved through good-faith negotiation between you and vviavi.

If a dispute cannot be resolved through customer support channels, the matter may be escalated to our management team. vviavi's decision on all matters relating to bets, bonuses, account management, and interpretation of these terms is final and binding.

You agree to waive any right to pursue legal action against vviavi in any court for claims arising from your use of our services, except where prohibited by law.

11. Amendments to Terms

vviavi reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Changes take effect immediately upon posting to our website. Continued use of our services after changes are posted constitutes your acceptance of the modified terms.

Material changes will be communicated via email or notification on the platform. It is your responsibility to review these terms periodically to stay informed of updates.

12. Contact Information

If you have questions, concerns, or complaints regarding these Terms & Conditions or our services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• Response Time: We aim to respond to all inquiries within 24 hours